Terms & Conditions
Last updated: October 2025
1. About us
This website is operated by Financial Claims Helpline Ltd (FCHL), trading as Quick Reclaims. Registered in England & Wales (No. 09479421). Registered office: Victoria House, 37 Anson Road, Manchester, M14 5DA. Authorised and regulated by the Financial Conduct Authority (FCA No. 833418).
2. Using our website
By using www.fchl.co.uk and/or Quick Reclaims pages, you agree to these Terms & Conditions and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the website.
The site is provided for general information about our claims management services. It is not tailored to your circumstances. You must ensure any information you provide to us is accurate and not misleading.
3. No advice or offer
Website content is for general information only. It does not constitute legal, financial, or other professional advice, nor a recommendation or offer to enter into a contract. You should obtain appropriate professional advice before taking, or refraining from, any action based on the content of this site.
You do not need to use a claims management company to make a complaint — you can contact your lender directly or refer your complaint to the Financial Ombudsman Service for free or use the FCA proposed redress scheme.
4. Accuracy of information
We take reasonable care to keep the website accurate and up to date, but content may not always reflect the most recent developments. We make no representation, warranty or guarantee (express or implied) that the content is complete, accurate or current.
5. Intellectual property
Unless stated otherwise, all content on this site (including text, graphics, logos and images) is owned by or licensed to FCHL and is protected by intellectual property laws. You may view and print pages for personal use only. Any other use (including copying, modifying, distributing, or republication) requires our prior written consent.
6. Acceptable use & security
- Do not misuse the site or attempt to gain unauthorised access to any part of it or to any server, computer or database connected to the site.
- Do not introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
- Do not attempt a denial-of-service or distributed denial-of-service attack.
We use reasonable safeguards to protect the site but cannot guarantee it will be secure or free from bugs or viruses. You should use your own virus protection software.
7. Links
Links to third-party sites are provided for convenience only. We have no control over, and assume no responsibility for, their content or availability. Following external links is at your own risk.
8. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.
Subject to the above, we exclude all conditions, warranties, representations or other terms that may apply to the website or any content on it, whether express or implied, to the fullest extent permitted by law. We will not be liable for any loss or damage arising from or in connection with your use of, or inability to use, the website; use of or reliance on any content displayed on it; or any viruses or technologically harmful material that may infect your equipment due to your use of the website or downloading any content on it or on any website linked to it.
9. Privacy & cookies
We process personal data in accordance with our Privacy Policy. Our use of cookies is described in our Cookie Policy.
10. Changes to these terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will apply from the date of posting. Please check back regularly.
11. Governing law
These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that you may also bring proceedings in your country of residence where required by applicable consumer law.
12. Contact us
Financial Claims Helpline LtdVictoria House, 37 Anson Road, Manchester, M14 5DA
Tel: 0330 635 1780 | Email: info@fchl.co.uk
Quick Reclaims is a trading name of Financial Claims Helpline Ltd, authorised and regulated by the Financial Conduct Authority (FCA No. 833418).
Registered in England & Wales (Company No. 09479421).
ICO Registration No. ZA496489.
Registered Office: Victoria House, 37 Anson Road, Manchester, M14 5DA.
You are not required to use Locksley Law and may choose another legal services provider if you wish. By completing our online form, you agree that your information may be shared with Locksley Law so they can carry out a soft credit check and handle your claim on your behalf.
* Locksley Law Solicitors, trading style of RH Law Ltd, SRA Number – 659355, ICO Registration Number – ZA567603, will receive an Electronic Credit Report and a soft footprint will be retained on my/our credit file from either one or all of the search companies: (Experian, Equifax, TransUnion, Valid8, TAL Marketing). This will not impact your credit score, more information can be found within our Privacy Policy.
** Average payout figure. Outcomes may vary. For more information.
*** Where No Win, No Fee is offered – You pay nothing unless your claim is successful. A fee between 15 – 30%, plus VAT applies on successful claims (fee dependent on level of redress secured), and a cancellation fee may apply outside the 14-day cooling-off period. See Fee page for more information on what the solicitors will charge.
© 2026 Financial Claims Helpline Ltd. All rights reserved.