Privacy Policy
Our Commitment to Privacy
At Financial Claims Helpline Ltd (FCHL), trading as Quick Reclaims, we respect your privacy and are committed to protecting your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what data we collect, how we use it, your rights, and how you can contact us.
1. Who we are
Financial Claims Helpline Ltd is the data controller responsible for the processing of your personal data.
- Registered office: Victoria House, 37 Anson Road, Manchester M14 5DA.
- Authorised and regulated by the Financial Conduct Authority (FCA No. 833418).
- Company No. 09479421.
2. Information we collect
Information you provide to us
When you complete an enquiry form, contact us, or request updates, we may collect your:
- Full name
- Email address and phone number
- Postal address (if relevant)
- Details about your claim or enquiry
Information from third parties
We may receive information from introducers or marketing partners who have your consent to share your data with us.
Automatically collected information
When you visit our website, we may collect limited technical data such as your IP address, browser type and device information. This helps us maintain site security and performance. We use cookies for analytics and functionality — you can control these in your browser settings. See our Cookies Policy.
If you are making a claim for mis-sold motor finance then Financial Claims Helpline Ltd will perform a soft credit search with Experian, Equifax and/or TransUnion. You consent to us sharing your Title, Name, Date of Birth and Addresses with Valid8 IP Ltd (Privacy Policy) and/or Checkboard Limited (Privacy Policy) for the purposes of obtaining your credit reporting and verifying your eligibility to claim. If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN):
3. How we use your information
We use your personal information to:
- Handle your enquiry or progress your claim
- Provide updates and customer support
- Improve our services and website experience
- Send marketing communications (where you have given consent)
- Comply with legal and regulatory obligations
Our lawful bases for processing are: consent, performance of a contract, legal obligation, and legitimate interests (to improve services and prevent fraud).
4. How we share your information
We will never sell your data. We may share information only where necessary:
- With your consent — for example, to introduce you to an independent, SRA-regulated solicitor (if you choose to proceed)
- With trusted service providers who help operate our systems and IT infrastructure
- With regulators or law-enforcement agencies where required by law or FCA rules
We also share your information with RH Law Ltd, trading as Locksley Law Solicitors (“Locksley Law”), where required for the purpose of carrying out a soft credit search.
This search is used solely to help identify any historical finance agreements relevant to your potential claim.
Locksley Law performs the credit check directly. Quick Reclaims does not carry out credit searches and does not store any credit report data or credit search information.
5. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, normally up to six years after your case or enquiry is closed, unless a longer period is required by law or regulation.
6. Your data rights
You have the right to:
- Access a copy of the personal data we hold about you
- Correct or update inaccurate information
- Request erasure (“the right to be forgotten”)
- Restrict or object to certain processing activities
- Request data portability to another provider
- Withdraw consent for marketing at any time
To exercise any of these rights, please email info@fchl.co.uk or call 0330 635 1780.
7. Your right to complain
If you are unhappy with how we handle your data, please contact us first so we can resolve the matter. You also have the right to complain to the Information Commissioner’s Office (ICO):
- Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- www.ico.org.uk
- 0303 123 1113
8. Data security
We apply appropriate technical and organisational measures to keep your information secure, including encryption, restricted access, and staff training. All third-party providers are contractually bound to protect your data.
9. Cookies
Our website uses cookies to enhance functionality and measure performance. You can accept or decline cookies in your browser settings. For details, see our separate Cookies Policy.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website and will include the date of the most recent update. Continued use of our services after any changes means you accept the updated policy.
11. Credit Search & Data Sharing
Credit Searches Carried Out by Locksley Law
Where a soft credit search is required to help identify historic finance agreements, this search will be carried out by RH Law Ltd, trading as Locksley Law Solicitors.
Locksley Law acts as a separate data controller for the credit search information.
Quick Reclaims does not store, retain or have ongoing access to any credit report information.
Using Experian only
We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information.
Using more than one Bureau
We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd, TransUnion.
If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue), please read the Credit Reference Agency Information Notice (CRAIN):
Quick Reclaims is a trading name of Financial Claims Helpline Ltd, authorised and regulated by the Financial Conduct Authority (FCA No. 833418).
Registered in England & Wales (Company No. 09479421).
ICO Registration No. ZA496489.
Registered Office: Victoria House, 37 Anson Road, Manchester, M14 5DA.
You are not required to use Locksley Law and may choose another legal services provider if you wish. By completing our online form, you agree that your information may be shared with Locksley Law so they can carry out a soft credit check and handle your claim on your behalf.
* Locksley Law Solicitors, trading style of RH Law Ltd, SRA Number – 659355, ICO Registration Number – ZA567603, will receive an Electronic Credit Report and a soft footprint will be retained on my/our credit file from either one or all of the search companies: (Experian, Equifax, TransUnion, Valid8, TAL Marketing). This will not impact your credit score, more information can be found within our Privacy Policy.
** Average payout figure. Outcomes may vary. For more information.
*** Where No Win, No Fee is offered – You pay nothing unless your claim is successful. A fee between 15 – 30%, plus VAT applies on successful claims (fee dependent on level of redress secured), and a cancellation fee may apply outside the 14-day cooling-off period. See Fee page for more information on what the solicitors will charge.
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