Cookies Policy
Last updated: October 2025
Introduction
This Cookies Policy explains how Financial Claims Helpline Ltd (FCHL), trading as Quick Reclaims (“we”, “us”, “our”), uses cookies and similar technologies on our websites. We comply with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Non-essential cookies (for analytics, advertising, or personalisation) are used only with your consent. You can change or withdraw consent at any time via Cookie Settings.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site work, improve performance, and provide information to the site owner. Similar technologies include local storage, pixels, and SDKs — collectively referred to as “cookies” in this policy.
Types of cookies we use
- Strictly necessary – required for the site to function (e.g. load balancing, security, cookie consent). These do not require consent.
- Performance/analytics – help us understand how visitors use the site so we can improve it (e.g. pages visited, time on page). Set only with your consent.
- Functional – remember choices (e.g. language, region). Set only with your consent.
- Advertising/targeting – used to deliver and measure relevant ads. Set only with your consent.
Examples of cookies and retention
Exact cookies may vary over time. Typical durations are shown below (session cookies expire when you close your browser; persistent cookies remain for a set period).
| Category | Purpose | Party | Typical duration |
|---|---|---|---|
| Strictly necessary | Remembers cookie preferences; maintains session/security | First-party | Session / up to 12 months |
| Performance/analytics | Aggregated site usage (e.g. Google Analytics) | Third-party | Up to 24 months |
| Functional | Remembers choices (e.g. forms, locale) | First-party | Session / up to 12 months |
| Advertising/targeting | Ad delivery and measurement (e.g. Google/Meta) | Third-party | Up to 13 months (varies by provider) |
Why we use cookies
- Ensure the website functions as expected and remains secure.
- Improve site performance and user experience.
- Understand aggregated, anonymous usage to make improvements.
- With consent, deliver and measure relevant advertising.
Managing your cookie preferences
You can control non-essential cookies at any time via Cookie Settings. You can also manage cookies in your browser. Disabling certain cookies may affect site functionality.
Browser guides:
Third-party cookies
We may use trusted third parties (for example, Google Analytics, Google Ads, Meta platforms) to help us measure performance and, with your consent, deliver advertising. These providers may set their own cookies and have their own privacy policies.
You can review and manage their settings here:
Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting. There is no common industry standard for responding to DNT signals. We will continue to review developments and update this policy if standards emerge.
Updates to this Cookies Policy
We may update this policy from time to time to reflect changes in law, technology, or our use of cookies. The “Last updated” date above will change accordingly. Please check back regularly.
Contact us
If you have questions about this Cookies Policy or our use of cookies, please contact:
- Email: enquiries@fchl.co.uk
- Phone: 0330 635 1780
- Post: Financial Claims Helpline Ltd, Victoria House, 37 Anson Road, Manchester, M14 5DA
Quick Reclaims is a trading name of Financial Claims Helpline Ltd, authorised and regulated by the Financial Conduct Authority (FCA No. 833418).
Registered in England & Wales (Company No. 09479421).
ICO Registration No. ZA496489.
Registered Office: Victoria House, 37 Anson Road, Manchester, M14 5DA.
You are not required to use Locksley Law and may choose another legal services provider if you wish. By completing our online form, you agree that your information may be shared with Locksley Law so they can carry out a soft credit check and handle your claim on your behalf.
* Locksley Law Solicitors, trading style of RH Law Ltd, SRA Number – 659355, ICO Registration Number – ZA567603, will receive an Electronic Credit Report and a soft footprint will be retained on my/our credit file from either one or all of the search companies: (Experian, Equifax, TransUnion, Valid8, TAL Marketing). This will not impact your credit score, more information can be found within our Privacy Policy.
** Average payout figure. Outcomes may vary. For more information.
*** Where No Win, No Fee is offered – You pay nothing unless your claim is successful. A fee between 15 – 30%, plus VAT applies on successful claims (fee dependent on level of redress secured), and a cancellation fee may apply outside the 14-day cooling-off period. See Fee page for more information on what the solicitors will charge.
© 2026 Financial Claims Helpline Ltd. All rights reserved.